Legal Phone Lines

Don't wait to call.

Many legal problems only get worse if you wait to get help. And many legal remedies have to be used within a specific amount of time.

You must have a civil legal problem.

Our attorneys on the legal lines cannot assist with criminal problems. Our attorneys can give you advice or refer you for help in the following areas:

• Domestic violence and sexual assault (including protective orders)
• Divorce from an abusive spouse
• Custody, child support, and modifications

If you’re not sure whether you have a civil legal problem, please do call us to find out.

Gather facts and documents before you call.

Our attorneys can better help you if you have accurate and specific information. If you are calling with questions about a court order, please have a copy of the order on hand.

You will be asked for personal information.

When you call, the first person you’ll talk to is an Intake Specialist.  They will gather information to make sure you qualify for our services. They will also gather other personal information, including date of birth, zip code, marital status, and income.

Don’t worry:  All of your information will be kept confidential and protected by the attorney-client privilege.  That’s the rule that attorneys don't have to share what their clients tell them with anyone.

Your information will never be shared or sold.

You will be asked to describe the legal help you need.

You will need to describe your legal problem as briefly as possible (example: "I'd like to divorce my abusive partner."). Project attorneys will ask for more detailed information during your consultation.

An attorney will return your call.

If you qualify for our services, our intake specialist will schedule a call with you and an attorney at a time that is convenient for you. You will need to give us a number where we can call you back.

Depending on your unique situation, here is what you might expect:

• Legal advice over the phone
• More detailed information sent to you by mail
• Brief legal services (e.g., limited legal research)
• Referral to other agencies in your area for further assistance

Stay focused on the call.

You will get the most out of the call if you are able to focus 100% of your attention. Please do not call while you are driving and if you receive a call from us at that time, please pull over.

Do not take another call or ask the attorneys to hold.

We help a lot of people and we want to be sure we help you as quickly as possible.

Have your documents and a pen and paper handy.

If you have questions about a court order, please have a copy of the order on hand for reference. You may want to take notes about what the attorney tells you, or need to write down telephone numbers or websites.

Follow instructions.

The attorneys may give you instructions over the telephone. If there’s something in the instructions you don’t understand, please make sure you get them to clarify for you. If you do not follow instructions as given, you are unlikely to get the legal outcome you desire.

Recognize that you may not get the outcome you want.

Unfortunately, sometimes there simply is no appropriate legal remedy for your problem. However, we will do as much as we possibly can to help you.